If you have a complaint, please contact the Company Director by telephone or in writing
Solicitor and Company Director
Achor Employment Law Consulting Limited
3 New Road
Treat you fairly, including looking into your complaint with an open mind
Handle your complaint in confidence
Of course making a complaint will not affect the service provided to you.
I will acknowledge receipt of your complaint promptly – Please provide your full name and contact details. I will usually acknowledge your complaint within three working days.
I will investigate it fully. This is likely to involve reviewing the file and gathering further information from you. It is important that full details of what you think has gone wrong, and the outcome that you want.
Once I have investigated your complaint, I will try to answer your complaint within 21 days (unless further investigation is required in which case we will tell you when this is likely to be completed).You will receive a full reply as soon as reasonably practicable and no later than 8 weeks from receipt of your complaint.
When responding I will provide you with:
(a) A clear statement on whose behalf I am responding;
(b) An analysis of the work undertaken and the decision arrived at;
(c) Where appropriate, any corrective action that has taken with regard to your situation;
(d) Where appropriate, that the decision is a final decision and any rights and limitations you may have to ask a third party (for example, the Legal Ombudsman) to review the subject matter of the complaint and handling of it.
Whilst individuals have the right to complain to the Legal Ombudsman, certain others do not. In normal circumstances, the Legal Ombudsman expects you to allow us eight weeks to try to resolve your complaint before contacting them, and complaints should be made within six months of the date of the conclusion of our own complaints procedure.
Normally, you will need to bring a complaint to the Legal Ombudsman within 6 years of the act or omission about which you are complaining occurring (or if outside this period, within 3 years of when you should reasonably have been aware of it). For more information on complaint procedures, you can download the Legal Ombudsman’s leaflet called “Making a complaint” from the Legal Ombudsman’s website at www.legalombudsman.org.uk.
You may be entitled to have the fees that we have charged assessed by the Court in accordance with Part III of the Solicitors Act 1974. If you do so, the Legal Ombudsman may not consider a complaint about our fees.