I am committed to providing a high quality service to all clients of Achor Employment Law Consulting Limited.
However if something does go wrong, do let me know so that I have the opportunity to do something about it, and also make improvements for the future.
If you have a complaint, please contact the Company Director by telephone or in writing at Achor Employment Law Consulting Limited, 3 New Road, Orpington, Kent, BR6 0DX:
Solicitor and Company Director
Tel: 01689 826 724
Mob: 07905 626 252
When dealing with your complaint I will:
- Treat you fairly, including looking in to your complaint with an open mind; and
- Handle your complaint in confidence.
Of course making a complaint will not affect the service provided to you.
What I will do if you complain:
- I will acknowledge receipt of your complaint promptly – Please provide your full name and contact details. I will usually acknowledge your complaint within three working days.
- I will investigate it fully. This is likely to involve reviewing the file and gathering further information from you. It is important that full details of what you think has gone wrong, and the outcome that you want.
- Once I have investigated your complaint, I will try to answer your complaint within 21 days (unless further investigation is required in which case we will tell you when this is likely to be completed).You will receive a full reply as soon as reasonably practicable and no later than 8 weeks from receipt of your complaint.
When responding I will provide you with:
(a) A clear statement on whose behalf I am responding;
(b) An analysis of the work undertaken and the decision arrived at;
(c) Where appropriate, any corrective action that has taken with regard to your situation;
(d) Where appropriate, that the decision is a final decision and any rights and limitations you may have to ask a third party (for example, the Legal Ombudsman) to review the subject matter of the complaint and handling of it.
What if we do not handle your complaint to your satisfaction
You may be entitled to have the fees that we have charged assessed by the Court in accordance with Part III of the Solicitors Act 1974. If you do so, the Legal Ombudsman may not consider a complaint about our fees.